Conflict management in the workplace and projects Vinicius Porto Campos

Abstract

The article aims to analyze the importance of negotiations in the work environment and projects in a modern context, presenting a theoretical framework with some of the stages involved, in addition to elucidating the importance of communication in resolving conflicts, demonstrating the need to the need for the whole process to be conducted with ethical behavior. ethical behavior. Communication is a fundamental part of the process of resolving conflicts, whether between employees or customers. It is hoped that strategic practices for

negotiation and conflict are practiced through ethical reinforcement, bringing positive results to positive results in organizations, becoming a source of profit, producing a healthier corporate environment and good coexistence for companies. The study fundamental objective is to broaden knowledge about the processes of negotiation and processes of negotiation and conflict resolution in the workplace and in projects, as well as highlighting the importance of the subject for companies.