Social networks as a support tool for communication failures between the School Secretariat and Pedagogical Managers Marcelo Pereira Bergamaschi, Dayane Pereira Martins, Bianca Fiats Gonçalves

Abstract

Communication failures between school administration and the person in charge of education are common in many schools. Each school seeks a way to adapt to this failure and prevent it from happening again. The aim of the study was to optimize the school's communication process with technology, adopting a social network as a strategic tool to support this occurrence. The result, based on field research and interviews, was that the use of social networks would be a more practical method of reaching the person in charge. The project was only carried out as a study, but was not implemented due to security policy issues at the institution itself.